New ticket system

From now on by e-mail
Dear customers and partners,

We have great news: we are switching to a new ticket system with immediate effect. To create a ticket, all you need to do in future is send us an e-mail to the following address:

support@kathrein-solutions.com 

You can also find this address on our homepage under the "Support" tab:

https://www.kathrein-solutions.com/de/support/ticketing-system

We made a conscious decision to make this switch because we can offer you comprehensive added value with a state-of-the-art ticket system:

Simple creation of a ticket by e-mail and subsequent confirmation of receipt
High availability during working hours thanks to our central support mailbox
Standardized entry check and content-oriented distribution to the relevant expert
Continuous and automated tracking of your tickets so that nothing is left behind
Complete documentation of all actions within the ticket via mail history

New tickets will no longer be processed in the previous ticketing system with immediate effect.
This system is completely closed when all open tickets have been processed and closed.

We look forward to continuing our good cooperation and would be happy to receive your direct feedback on the new ticketing system.