New Ticket System
from now on by e-mail
Dear customers and partners, Dear customers and partners,
we have great news: we are switching to a new ticket system with immediate effect. To create a ticket, in the future you only need to send us an email to the following address:
You can also find this address on our homepage via the "Support" tab:
We have made a conscious decision to make this change, as we can offer you comprehensive added value with a state-of-the-art ticket system:
- Easy creation of a ticket via e-mail and subsequent confirmation of receipt
- High availability during working hours through our central support mailbox
- Uniform incoming inspection and content-oriented distribution to the appropriate expert
- Continuous and automated tracking of your tickets, so that nothing is left undone
- Complete documentation of all actions within the ticket via mail history
From now on, no new tickets will be processed in the previous ticketing system.
This system will be closed completely when all open tickets have been processed and closed.
We are looking forward to a continued good cooperation and please feel free to give us direct feedback on the handling of the new ticketing system.